REFUND POLICY
All sales are final. We do not refund for change of mind, if you found it cheaper elsewhere, decided you simply don’t like it or have no use for it! Here’s a closer look.
TREATMENTS, SERVICES AND APPOINTMENTS
- Completed or missed treatments & services are non-refundable
- Treatments purchased from third party sellers or finance partners are non-refundable. You agree to these terms upon purchase.
- If you do not show up to your appointment without providing 24 hours notice the full cost of the treatment will be charged to your card
PRE-PAID TREAMENTS
- Deposits and full course treatments that have been pre-paid are non-refundable or transferable
- For pre-paid treatment courses, you will be provided with a pre-booked treatment schedule that we both agree will be performed according to the agreed dates and times. If a pre-booked appointment is cancelled outside the 24 hour notice period or you do not show up, a £50 admin fee is payable to re-schedule a new pre-booked schedule for you or you risk losing that treatment session entirely. You agree to these terms upon agreement of the pre-booked schedule
- We are a result focused clinic and pre-paid appointment schedules must strictly be adhered to in order to prevent hindering treatment results. You agree to these terms upon purchase
- Refunds will be provided where required in accordance with the UK Consumer Law. We want you to be a satisfied client so if our service or product is not medically suitable for you, we require a GP or Specialist letter to confirm this within 28 days of the purchase date to be considered.
- Our procedures and products may not be suitable for you and whilst all due care and skill are exercised in treating our clients ultimately it is your responsibility to determine if the product or treatment is right for you before purchasing
- In order for us to provide you with a safe and quality service, it is fundamental that you provide all information requested truthfully and accurately in completing consent & medical history forms or advising us of any factors that may affect your treatments & the results. You also need to have realistic expectations of the results of treatment. We encourage you to closely and realistically work with your therapist on what you can achieve with your treatment.
- If you pre-pay for treatments you will save an amount according to the pre-payment schedule. There is no refund on pre-pays and they are not transferable to other individuals or areas
- Pre-pays have a 12-month expiry date (2 to 12 treatments)
- You agree to these terms by purchasing pre-paid treatments.
ONLINE BOOKING FEE
- The £40 online calendar booking fee is redeemable against treatment purchased (on the booked appointment date) and non-refundable or transferable to another appointment. When booking an appointment online you agree to these terms
- We require 24 hours notice for appointment cancellation or rescheduling
Student CPD Training Course deposits and course purchases
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- Course deposits are non-refundable or transferable
- Course deposits are not transferable to other individuals or courses
- Courses purchased are non-refundable
- Courses purchased and completed are non-refundable