Terms & Conditions

These Terms and Conditions of Business (“Terms and Conditions”) apply to the supply of services by Schon Aesthetic LTD trading as Schon Aesthetic In the event of any inconsistency between these Terms and Conditions and the contents of other literature provided by Schon Aesthetic LTD to the client (“you”), these Terms and Conditions shall prevail.

1. Schon Aesthetics Obligations

At Schon Aesthetic LTD, we are committed to providing safe, professional, and high-quality aesthetic treatments in accordance with UK healthcare and safety regulations. Our practitioners are fully qualified and experienced. We will provide clear information about treatments, risks, benefits, and aftercare. We undertake to maintain high standards of hygiene and patient care. However, all treatments carry inherent risks, and results may vary depending on individual circumstances.

2. Consumer Obligations

Clients are responsible for providing accurate and complete medical and personal information prior to treatment. Disclosing allergies, medical conditions, or medications is essential for safety. Clients must follow pre- and post-treatment advice. We reserve the right to refuse or postpone treatments if safety concerns arise.

3. Appointments and Cancellation Policy

Appointments must be booked in advance with a non refundable £40 booking fee. Failure to attend or cancel less than 72 hours in advance will result in the loss of this fee. Rescheduling within the permitted window is allowed once via the automated booking confirmation email link provided upon booking, with at least 72 hours’ notice. A £40 rescheduling fee applies. We are not liable for any inconvenience caused by appointment changes or cancellations.

3a. Appointment time changes

Appointments times are not set and can change at short notice. We are not liable for any inconvenience caused by appointment changes.

4. Pre-Paid Treatment Packages and Scheduling

Pre-paid packages must be paid in full and are valid for 12 months from the initial online booking fee date. Where clinically justified with evidence, extensions up to 24 months are permitted. It is the client’s responsibility to ensure treatments are scheduled within these timeframes. It is the clients responsibility to ensure the agreed to pre-booked appointments are being attended without disruption to the schedule to avoid hindering results and treatments being fortified due to late cancelation or no shows. We are not liable for treatments not completed by you within these periods.

5. Payment for Packages via Finance

Finance applications are subject to approval by third-party providers. Funds are typically requested after the first treatment. We are not responsible for delays or refusals of finance approval or missed repayments or additional charges applied by third party providers. All sales of treatments purchased through our third party finance partners are final. It is the clients responsibility to ensure they are able to repay our finance partners. Clients agree to cooperate with the finance provider and review all terms of the finance agreement.

5a. Finance Partnership Compliance

As part of our commitment to ensuring full compliance with our finance partners strict legal and operational policies, as well as UK consumer protection laws, we confirm that our business will only offer services and products that are lawful, ethical, and compliant with applicable regulations. All treatments and products provided are suitable for consumers aged 18 and over, with appropriate age verification procedures in place to prevent access by minors. We will not offer or promote any treatments, products, or services that are restricted or prohibited under UK law or our finance partner guidelines, including invasive procedures, restricted substances, or any treatments requiring specific licensing or regulation. Payment options via our finance partners will be restricted to eligible services that meet their product and service criteria, and we will ensure transparent communication of pricing, cancellation, and refund policies in accordance with UK consumer rights legislation. We are committed to safeguarding consumer data, providing clear terms of service, and maintaining the highest standards of compliance to facilitate a seamless, secure, and lawful financing experience for our customers through our finance partners.

6. Rescheduling and Cancellation of Pre-Booked Treatments

Treatments require at least 72 hours’ notice for rescheduling or cancellation. Failure to comply results in forfeiture of the appointment booking fee. Only one reschedule per appointment is permitted. A £40 fee applies for rebooking if the client does not attend or cancels late.

7. Refunds Policy

All sales are final. Refunds are only granted if supported by medical evidence confirming the client cannot proceed due to health reasons. Refunds will be made minus administration, clinic and third party costs. Requests must be made in writing within 14 days of treatment to schonaesthetic@gmail.com

We do not issue refunds for dissatisfaction, personal change of mind, you found it cheaper elsewhere or scheduling conflicts.

8. Client Rights and Consumer Protections

Clients have rights under UK law to treatments carried out with reasonable skill and care. We will provide clear information about risks and costs. If standards are not met, clients are entitled to remedies, including refunds or re-treatment at no extra cost.

9. Liability and Medical Disclosure

Our liability is limited to the provision of treatments in accordance with industry standards. We accept no liability for adverse reactions resulting from undisclosed medical conditions, allergies, or medication. Clients agree to disclose all relevant health information and follow advice.

10. Data Protection and Privacy

All client data is handled in accordance with GDPR and Data Protection Act 2018. Data will only be used for treatment and appointment management and will not be shared without signed consent.

10a. Media & Online Posting of Client Photo & Videos
Model or Student Video & Photo Posting & Sharing Online
Photos and video footage is posted online for public viewing, marketing and advertising. We will hide eyes or parts of the face if we can and your name will not be mentioned

11. Limitation of Liability

To the fullest extent permitted by law, Schon Aesthetic LTD shall not be liable for any damages, loss, or injury arising directly or indirectly from treatments, including but not limited to adverse reactions, dissatisfaction, or unforeseen outcomes. Our liability is limited to the value of the treatment provided. We do not accept liability for any indirect, incidental, or consequential damages.

12. Disclaimers and Indemnity

Treatments involve inherent risks, and results cannot be guaranteed. Clients acknowledge that they have received all necessary information and have had the opportunity to ask questions. Clients agree to indemnify and hold harmless Schon Aesthetic from any claims, damages, or costs arising from treatments, including claims related to medical conditions, allergies, or adverse reactions.

13. Force Majeure

We shall not be liable for failure or delay in providing services due to events beyond our reasonable control, including but not limited to natural disasters, strikes, acts of government, or other unforeseen circumstances.

14. Student Course Deposits and Purchases

Course deposits must be paid in advance to secure a place. Full payment is required at least 5 days before the course date. All course purchases are final. No refunds are available after payment, except where the client provides medical evidence confirming they are unable to attend due to health reasons. Refunds, if approved, will be minus applicable admin and costs.

SCHON APPOINTMENT & BOOKING POLICY

At SCHON Aesthetics & Laser, we intentionally limit the number of appointments we accept each day so that sufficient practitioner time is reserved for every client and appointments are not rushed.

By booking an appointment with SCHON, you agree to the following Appointment & Booking Policy.

Booking & £40 Booking Fee

A £40 booking fee is required to secure your appointment and will be deducted from your treatment cost.

Your appointment is confirmed once the £40 booking fee has been successfully paid.

The booking fee reserves your selected appointment time and practitioner availability. It is not an additional treatment charge when you attend and proceed with your treatment purchase.

Cancellations, Rescheduling & No-Shows

We require a minimum of 48 hours’ notice if you need to cancel or reschedule your appointment.

48 hours or more notice:
Your existing £40 booking fee can be transferred to a new appointment, provided you rebook within 14 days of your cancellation.

Less than 48 hours’ notice:
Your £40 booking fee is non-refundable and non-transferable. A new £40 booking fee will be required to secure another appointment.

No-show:
If you do not attend your appointment without providing the required notice, your £40 booking fee is non-refundable and non-transferable, and a new booking fee will be required to make another appointment.

Our 48-hour policy helps protect practitioner time specifically reserved for you and gives us a reasonable opportunity to offer cancelled appointment times to another client.

SCHON’s Right to Refuse or Cancel Treatment

SCHON reserves the right to decline, postpone, discontinue or cancel an appointment or treatment where we reasonably consider this necessary or appropriate.

This may include, but is not limited to, circumstances relating to treatment suitability, client or practitioner safety, inappropriate or abusive behaviour, failure to follow clinic policies, breakdown of the practitioner-client relationship, non-payment, suspected fraud, or circumstances where the practitioner considers it inappropriate to proceed.

Clinical treatment is always subject to consultation, assessment and practitioner judgement. Booking an appointment does not guarantee that treatment will be provided.

Where SCHON cancels an appointment and the client is not responsible for the cancellation, any applicable booking fee will be transferred or refunded as appropriate.

Nothing within this policy affects your statutory consumer rights.

Arrival & Late Attendance

Please arrive 15 minutes before your appointment to allow sufficient time for parking, check-in and, where required, preparation such as numbing cream.

Arriving early does not mean you will be seen before your scheduled appointment time.

If you arrive more than 15 minutes after your scheduled appointment time, we may be unable to see you where there is insufficient time to complete your appointment appropriately without rushing your treatment or disrupting subsequent appointments.

Where we cannot proceed because of late arrival, the appointment may be treated as a missed appointment under our cancellation policy.

Appointment Times

We make every reasonable effort to keep appointments running to schedule.

Occasionally, appointment times or the time allocated to your appointment may need to be adjusted to ensure sufficient practitioner time is available and treatments are not rushed.

Where SCHON needs to make a significant change to your appointment, we will contact you where reasonably possible.

Children, Pets & Guests

Please attend appointments without children or pets wherever possible, except recognised assistance animals.

Children and other dependants accompanying you remain your responsibility and must be appropriately supervised.

For safety, privacy and to allow your practitioner to concentrate fully on your appointment, SCHON reserves the right not to proceed where accompanying children, pets or guests could make treatment unsafe, inappropriate or disruptive.

Building & Personal Belongings

SCHON operates within a building containing communal areas that are not under our exclusive control.

Please take reasonable care while visiting and keep personal belongings with you.

Nothing within this policy excludes or limits liability that cannot lawfully be excluded.

Patch Tests & Reactions

Where required, a patch test may be carried out before treatment to help assess how your skin responds and to identify potential adverse or sensitivity reactions before proceeding with treatment.

A patch test reduces risk but cannot guarantee that a reaction will not occur, either following the patch test itself or during or after subsequent treatment.

Temporary redness, irritation, sensitivity or other reactions may occur following a patch test. In some cases, an allergic or adverse reaction may also occur.

By agreeing to a patch test, you acknowledge that reactions are a recognised potential risk and that the occurrence of a reaction does not, by itself, mean that SCHON or your practitioner has acted negligently.

You must follow all patch-test instructions provided and inform SCHON promptly if you experience an unexpected or concerning reaction.

Where a reaction occurs, SCHON may postpone, modify or decline subsequent treatment where considered appropriate for your safety.

SCHON does not accept liability for reactions arising from recognised and appropriately disclosed risks of a patch test where the test has been performed with reasonable care and skill. Nothing in this policy excludes or limits liability that cannot lawfully be excluded, including liability arising from negligence.

Treatment Programmes Purchased Using Finance

Where a treatment or programme is purchased using a third-party finance or payment provider, the finance agreement is also subject to that provider’s separate terms, conditions, eligibility requirements, cancellation rights and refund procedures.

Third-party finance arrangements may involve costs, commitments or charges between SCHON and the finance provider. However, nothing within this policy removes any cancellation, refund or other statutory rights available to you under applicable UK consumer or financial-services law.

Where a cancellation or refund is legally available, any refund or adjustment relating to a financed purchase will be processed in accordance with applicable law and, where relevant, the procedures of the finance provider.

Clients should therefore review the finance provider’s terms carefully before entering into a finance agreement.

Payments & Chargebacks

If you believe a payment has been taken incorrectly, please contact SCHON directly so that we have an opportunity to investigate the matter.

Where a chargeback or payment dispute is raised, SCHON reserves the right to provide relevant booking, payment, correspondence, consent and treatment records to the payment or finance provider when responding to the dispute.

Where SCHON reasonably suspects deliberate payment or chargeback fraud, the matter may be reported to the relevant payment provider and appropriate authorities.

Agreement

By completing your booking and paying the £40 booking fee, you confirm that you have read and agree to this SCHON Appointment & Booking Policy.

Nothing within this policy affects your statutory consumer rights.